Letting agent training
Upholding Scottish letting agent standards

Landlord Accreditation Scotland provides a wide-range of training options for letting agents in Scotland:


LAS training courses

LAS run a series of training courses to enable letting agents to adopt best practice and ensure they remain updated with changes to legislation and how to deal with the day to day management of rental property.

Letting agents do not need to be accredited to attend the training courses. Anyone involved in letting property in the private rented sector in Scotland is welcome to attend.

The cost of the courses is kept to an extremely affordable level to encourage as many people as possible to attend.

All Core Standard courses are free to attend for current Scottish Association of Landlords, Council of Letting agents and Scottish Land and Estates members.

The courses are run by experienced tutors including housing law, tax and accreditation specialists ensuring that landlords and agents receive the most relevant information in an informal environment.

Core Standard training Level 1 courses

Level 1 courses form the foundation of your landlord training.

Property Condition and Property Management

All courses offered by LAS are relevant to private landlords, letting agency staff and land managers with responsibility for rental properties in Scotland, and are an excellent way to keep up to date with legislative and best practice requirements in the day to day management of rental accommodation.

This course is designed to give a broad overview of the topics listed below and is suitable for landlords and letting agency staff of all levels of experience.

Course content:

  • Minimum property condition
  • Repairing standard
  • Providing clear statements and detailed inventory
  • Repairs and maintenance

Attending this training can be recorded as 3 CPD hours for letting agency staff

This course should be attended prior to attending the Level 2 course on Managing Common Repairs.

Tenancy Management

This course looks at a number of topics from starting a tenancy to communication with tenants throughout a tenancy.

The course is suitable for landlords and letting agents regardless of the number of properties managed and length of time in the industry.

Course content

  • Communication with tenants
  • Pre-letting procedures
  • Tenancy deposit administration
  • Equality issues, complaints and disputes
  • Dealing with antisocial behaviour

Attending this training can be recorded as 3 CPD hours for letting agency staff

This course should be attended prior to attending the Level 2 course on Managing Tenant Complaints.

Tenancy Agreements and Notices

This course concentrates on the new Private Residential Tenancy (PRT). A private rented sector tenancy with a start date of 1st December 2017 onwards will be a Private Residential Tenancy. The course will cover all the documentation and associated processes for a PRT. The course will also provide clarification of the differences in operating this new tenancy and Short Assured Tenancy that will run on past 1st December 2017. Attending this training can be recorded as 3 CPD hours.

Course content:

  • Types of tenancy agreement with emphasis on Private Residential Tenancies (PRT)
  • Contractual clauses
  • Grounds for repossession of Private Residential Tenancies and Assured/Short Assured Tenancies (SAT)
  • Serving notice for PRT and SAT

Attending this training can be recorded as 3 CPD hours for letting agency staff

This course should be attended prior to attending the Level 2 course on Tenancy Agreements and Repossession

Core Standard training Level 2 courses

Level 2 courses follow on from their Level 1 counterparts, adding greater depth.

Managing Common Repairs

A landlord who lets flatted property, whilst solely responsible for the repairs and maintenance of that property, also takes on joint responsibility for the repairs and maintenance of the common parts of the building.

This course has been designed to provide landlords with a guide to the regulations involved in joint repairing responsibilities that come with the ownership of property with communal obligations.

Landlords should have attended the Core Standard level 1 course, Property Condition and Property Management, prior to attending this course.

Course topics

  • Rights and obligations of tenement flat owners
  • Managing common repairs
  • Working with property factors
  • Managing payment for common repairs

Attending this training can be recorded as 2.5 hours CPD hours for letting agency staff.

Managing Tenant Complaints

The course is devised to help landlords learn key skills to deal with challenges raised by difficult calls and face to face situations. Those attending will learn how to stay in control and de-escalate these situations whilst maintaining high customer services standards.

This course is suitable for landlords who do not deal with complaints from tenants regularly and so require guidance on how to deal with these situations when they do arise.  It is also a good refresher for letting agency staff who may benefit from reviewing complaint handling mechanisms.

Those attending the course will find themselves better able to:

  • recognise patterns of conflict unique to communicating by telephone
  • use specific skills to manage/control each call
  • understand the impact of “trigger” words and phrases
  • manage high tenant expectations
  • defuse difficult situations with tenants (both face to face and on the telephone)
  • ensure staff/landlords maintain good relationships with tenants.

Attending this training can be recorded as 2.5 CPD hours for letting agency staff

Preparation for Possession Actions

This course deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.

The course covers:

  • Grounds for repossession under the Private Residential Tenancy
  • What happens when your tenant refuses to leave after the notices have expired
  • Preparation for making and application to the First- tier Tribunal
  • The Eviction Process

Attending this training can be recorded as 2.5 CPD hours.

This course requires delegates to have a good understanding of end of tenancy procedures prior to attending the course and delegates must have attended the Core Standard Level 1 training course, Tenancy Agreements and Notices.

Best Practice courses

Best practice courses can be attended at any time.

Creating Inventories and Adjudication

A well written, concise inventory is essential for any landlord who wishes to avoid lengthy disputes at the end of a tenancy over property condition and return of deposits.  It is also essential in aiding all landlords of private rented accommodation to comply with the Repairing Standard 2007.

With the introduction of Tenancy Deposit Schemes to Scotland a detailed inventory will be of the utmost importance in supporting a landlord in any dispute with a tenant regarding return of deposit that may arise.

Attendance at the course will provide you with a framework for preparation of a relevant inventory document and guidance on using that document at your final inspection.

Course Topics

  • Inventory preparation and writing
  • Routine visits/inspections
  • Tenancy deposit scheme evaluation process

Attending this training can be recorded as 3 CPD hours for letting agency staff.

Dealing with Abandonment

This is a specially tailored training session designed as a practical guide to dealing with abandonment cases highlighting both a landlord’s legal position and employing best practice in problem solving.

Course Topics

  • Establishing abandonment
  • Abandonment checklist
  • Considering ‘surrender’
  • Terminating the tenancy
  • Tenant notification
  • Abandonment clauses
Landlord Tax – Obligations and Entitlement to Claim

Carl Bayley, author of a number of excellent publications dealing with tax matters, is presenting this course for LAS.  The course will take a ‘back to basics’ approach and aims to provide landlords with an understanding of both their tax obligations as well as their entitlement to legitimate deductions.

The course is suitable for all those involved in letting residential property in Scotland and will run for 2.5 hours dealing with the following topics:

  • When and how to inform HMRC
  • Record keeping requirements
  • Capital expenditure
  • Allowable/non-allowable expenses
  • The Tax Return – filing and payment
  • Non-resident landlords

 

View and book upcoming courses


In-house and bespoke training for letting agents

In-house and bespoke training is available to letting agents. This is in addition to our standard training sessions.

Training is tailored to the particular needs of your company, on topics of your choice.

 

Contact us to discuss your options.


LETWELL qualification programme

LETWELL is a professional development programme and qualification for Scottish letting agents.

 

LETWELL qualification


Online courses from safeagent (NALS)

We have partnered with safeagent – formerly National Approved Letting Scheme (NALS) – to provide a range of online training modules specifically for Scottish letting agents.

 

Access safeagent elearning