The Letting Agent Compliance Programme
Specialist training for the Letting Agent Code of Practice

The Letting Agent Code of Practice (the “Code”) sets out the standards expected of Letting Agents operating in Scotland in how they manage their business and provide their services.

LAS has created a programme of training which looks at the standards in depth to help agents understand how to ensure compliance with the Code: The Letting Agent Compliance Programme.


About the programme

There are six modules in the programme which can be done in any order, delivered virtually, and have been put together taking into account the different roles undertaken by letting agency staff.

There is no requirement to complete every module, however there may be agents with small teams who may benefit from attending every session.  There is no time limit for completion of the programme, you can work through these at your own pace.

Each module will be delivered over two webinars (with the exception of Module 5) to allow enough time to cover all the required topics.  We want to make sure you come away from webinars with more refined practical skills than when you started, and to achieve this, there will be both ‘listening & doing’ activities as the best way to learn is through practice.

The six modules

Module 1: Overarching standards of practice

Covers sections 1 and 2 of the Code.

Who should attend?

Principals, Managing Directors, Director of Lettings

Learning outcomes

  • The implications of non-compliance
  • Understanding the overarching standard of practice
  • The benefits of strategic recruitment, learning & development

What you will cover

  • Effect on business of non-compliance
  • The standards
  • Required written procedures
  • The importance of training teams

2 CPD hours for attendance at both sessions

Module 2: Engaging landlords

Covers section 3 of the Code:

  • Before taking instructions
  • Terms of business
  • Ending the agreement

Who should attend?

Letting/Sales team, Valuers, New business team

Learning outcomes

  • Understanding the landlord and agent relationship
  • Knowledge of what must be included in the terms of business (TOB)
  • Requirements before engaging landlords

What you will cover

  • Taking new letting instructions
  • What must be included in terms of business and why

2 CPD hours for attendance at both sessions

Module 3: Lettings

Covers section 4 of the Code:

  • Marketing and advertising
  • Giving correct information to prospective tenants
  • Charging fees
  • Viewings
  • Applications & reference checks
  • Tenancy agreements
  • Tenancy deposits
  • Moving in (inventory/check-in)

Who should attend?

Letting teams/negotiators

Learning outcomes

  • Understanding of the tenant and agent relationship
  • Full details of requirements of lettings

What you will cover

  • Property marketing and advertising
  • Fee charging
  • Tenancy applications
  • Tenancy Agreement preparation
  • Starting the tenancy process

2 CPD hours for attendance at both sessions

Module 4: Management and maintenance & ending the tenancy

Covers sections 5 and 6 of the Code:

  • Rent collection
  • Property access and visits
  • Carrying out repairs and maintenance contractors and third parties

Who should attend?

Property Managers/Administrators, Maintenance Team

Learning outcomes

  • Understanding of the agent/tenant and landlord relationship
  • Compliant tenancy management

What you will cover

  • Required written procedures
  • Property visits
  • Rent management
  • Repairs and maintenance
  • Contractors and third parties
  • Ending the tenancy

3 CPD hours for attendance at both sessions

Module 5: Communications and resolving complaints

Covers section 7 of the Code:

This module -Introduction to Mediation Techniques- is delivered by Scottish Mediation and covers:

  • Working with Conflict
  • Effective Communication
  • Good Practice in Complaint Handling

Who should attend?

Any member of letting agency staff who deals with or is involved with conflict at any time

Learning outcomes

  • Effective solutions for dealing with conflict/complaints
  • Avoiding First-Tier Tribunal

What you will cover

  • Written procedures required
  • Communication skills
  • Complaint resolution

3 CPD hours for attendance at session

Module 6: Handling landlords’ and tenants’ money, and insurance arrangements

Covers section 8 of the Code:

  • Client accounts
  • Debt recovery
  • Professional indemnity arrangements
  • Provision of insurance products
  • Criminal activity

Who should attend?

Accounts/Finance Team

Learning outcomes

  • Understanding of the agent/tenant and landlord financial relationship
  • Full compliance with managing client money

What you will cover

  • Written procedures required
  • Client accounts
  • Debt recovery
  • Professional Indemnity
  • Insurance
  • Criminal activity

2 CPD hours for attendance at both sessions

View and book programme modules