Landlord training
Helping you become a better landlord in Scotland

Due to the COVID-19 situation and in-line with current guidance all training provided by LAS, for the foreseeable future, will be accessible on-line.

Training for landlords

Landlord Accreditation Scotland promotes best practice in the Scottish private rented sector. We do this by delivering a comprehensive range of training topics which are easy to access, and by accrediting landlords who operate with the highest standards in the industry.

The training has been developed to enable landlords to access the information they need to ensure they are up to date with changes to legislation and feel confident in dealing with the day to day management of rental property.

Anyone involved in letting property in the private rented sector in Scotland is welcome to attend, with accredited landlords having access to the best possible price for webinars.

The webinars are run by experienced tutors whose expertise includes housing law, accreditation in the private rented sector and specific technical skills ensuring that landlords receive the best information on all aspects of tenancy management.


Entry Level training

Start here if you are new to letting in Scotland.

New to Letting: your obligations as a landlord

This webinar is designed to give those who are considering becoming a landlord, and those who have recently become landlords, a guide to basic tenancy management standards and landlord obligations, with the emphasis on being a responsible landlord in the Scottish private rented sector.

The topics listed below will be discussed giving practical examples, with delegates signposted to where they can find essential information.

Having attended this webinar, landlords are encouraged to attend the Core Standard Training Level 1 sessions which deal with the topics in more depth to provide a greater understanding of your obligations as a landlord.

Webinar topics include:

  • Pre–tenancy checks
  • Landlord safety and certification responsibilities
  • The Private Residential Tenancy
  • Tenancy deposit schemes
  • Introduction to tenancy management
  • Ending a tenancy

Duration: 75 minutes

Core Standard training Level 1 topics

Level 1 topics form the foundation of your landlord training and are delivered as a series of webinars. The webinars, which are delivered live, are suitable for landlords and letting agents regardless of the number of properties managed or length of time in the industry. Questions can be asked questions throughout the webinar and as many questions as possible will be answered at the end each session.

Property Condition and Property Management

Delivered over two webinars:

Session 1 deals with the repairing obligations of landlords and how these need to be managed at the present time. It will look at the general principles regarding repairs and maintenance in privately rented property.
Topics covered in this webinar:

  • Tolerable & Repairing Standard – Landlord obligations
  • The role of the Housing & Property Chamber – First-tier Tribunal for Scotland (FtT)
  • Managing repairs and maintenance.

Session 2 deals with health and safety in rental properties including statutory certification.

Topics covered in this session:

  • Safety requirements
  • Certification
  • The role of the Housing and Property Chamber – First-tier tribunal for Scotland
  • Managing safety compliance.

Letting agency staff can also attend these webinars. They are essential for new staff members and are an excellent skills refresher for others as CPD.

Duration: Each webinar is 1 hour

Tenancy Management

Delivered over two webinars:

Session 1: Maintaining effective communication
This is the first of two sessions that deal with the topic of tenancy management for landlords and letting agents.

Webinar topics include:

  • Communication with the tenant through:
    • The Tenancy Agreement
    • The Easy Read Notes
    • Effective communications when dealing with:
      • Rental payments and arrears
      • Tenancy deposits
      • End of tenancy procedure.

Session 2: Tenancy management obligations
Webinar topics include:

  • GDPR – personal data and the landlord’s responsibilities
  • Equality issues
  • Dealing with antisocial behaviour.

Letting agency staff can also attend these webinars. They are essential for new staff members and are an excellent skills refresher for others as CPD.

Duration: Each webinar is 1 hour

Tenancy Agreements and Notices

Delivered over two webinars:
These webinars provide detailed information on creating a Private Residential Tenancy (PRT) and cover the documentation and associated processes that a landlord needs to be aware of when starting and ending a tenancy.

Session 1: The Private Residential Tenancy
Webinar topics include:

  • Creating a PRT
  • Joint tenancies
  • Mandatory and discretionary terms
  • Rent increases
  • Using the Easy Read Notes.

Session 2: Serving notice for Private Residential and Short Assured Tenancies

Webinar topics include:

  • Changes to notice requirements under the Coronavirus Scotland Act 2020
  • Understanding the grounds for repossession of Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT)
  • Completing and serving notices for both PRT and SAT.

Letting agency staff can also attend these webinars. They are essential for new staff members and are an excellent skills refresher for others as CPD.

Duration: Each webinar is 1 hour

View and book upcoming courses

Core Standard training Level 2 topics

Level 2 courses follow on from their Level 1 counterparts, adding greater depth.

Managing Common Repairs

A landlord who lets flatted property, whilst solely responsible for the repairs and maintenance of that property, also takes on joint responsibility for the repairs and maintenance of the common parts of the building.
This webinar has been designed to provide landlords with a guide to the regulations involved in joint repairing responsibilities that come with the ownership of property with communal obligations.
Landlords will benefit in attending Property Condition and Property Management webinars prior to attending this course so that they have a good basic understanding of repairing obligations.
Webinar topics include:

  • Rights and obligations of tenement flat owners
  • Managing common repairs
  • Working with property factors
  • Managing payment for common repairs.

Letting agency staff can also attend these webinars. They are essential for new staff members dealing with Property Management and are an excellent skills refresher for others as CPD.

Duration: 1 hour

Managing Tenant Complaints

This webinar aims to help landlords learn key skills to deal with challenges raised by difficult calls and face-to-face situations. Those attending will learn how to stay in control and de-escalate these situations whilst maintaining high customer service standards.
This course is suitable for landlords who do not deal with complaints from tenants regularly and so require guidance on how to deal with these situations when they do arise. It is also a good refresher for letting agency staff who may benefit from reviewing complaint handling mechanisms.
Webinar topics include:

  • Recognising patterns of conflict unique to communicating by telephone
  • Using specific skills to manage/control each call
  • Defusing difficult situations with tenants (both face-to-face and on the telephone)
  • Ensuring landlords/agency staff maintain good relationships with tenants.

Letting agency staff can attend this training. However, the session specifically created for letting agents on this topic can be found in our Letting Agent Compliance Programme (LACP Module 5).

Duration: 1 hour

Preparation for Possession Actions

This webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.
Webinar topics include:

  • Grounds for repossession under the Private Residential Tenancy
  • Understanding the importance of required paperwork
  • Preparation for making an application to the First-tier Tribunal for Scotland.

This webinar requires delegates to have a good understanding of end of tenancy procedures prior to attending and delegates will benefit from attending Core Standard Level 1 training course Tenancy Agreements and Notices (webinar 2).
Letting agency staff will benefit from attending this webinar. The session is essential for new staff members and is an excellent skills refresher for others as CPD.

Duration: 75 minutes

View and book upcoming courses

Best Practice topics

LAS provide a range of webinars delivered under the heading Best Practice. These set out best practice principals for dealing with a range of tenancy management matters in the private rented sector. They provide guidelines to the recommended course of action when dealing with specific areas of practice. Best Practices are important to help landlords and letting agents work to the highest standards in the industry.

Creating inventories and an introduction to tenancy deposit adjudication

A well written, concise inventory is essential for any landlord who wishes to avoid lengthy disputes at the end of a tenancy over property condition and return of deposits. It is also essential in aiding landlords of private rented accommodation to comply with the Repairing Standard.
Attendance at this webinar will provide you with a framework for preparing a relevant inventory document and guidance on using that document during the tenancy and importantly at the end of the tenancy. Input will be provided by a member of a tenancy deposit adjudication scheme to demonstrate the importance of spending time on a detailed inventory.
Webinar topics include:

  • Inventory preparation and writing
  • Routine visits/inspections
  • Tenancy deposit scheme evaluation process.

Letting agency staff should also attend this webinar. This is essential information for new staff members dealing with property and tenancy management and is an excellent skills refresher for others as CPD.

Duration: 75 minutes

Dealing with Abandonment

This webinar provides a practical guide to dealing with abandonment of a privately rented property, highlighting the landlord’s legal position and best practice measures when you believe the tenant has left the property without giving notice. The webinar will assist landlords in taking appropriate action to ensure that both PRTs and SATs are ended correctly when they believe the tenant is no longer residing at the property.
Webinar topics include:

  • Establishing abandonment
  • Tenant notification
  • Relevant tenancy clauses
  • Terminating the tenancy.

Letting agency staff should also attend this webinar. This is essential information for new staff members dealing with tenancy management and is an excellent skills refresher for others as CPD.

Duration: 1 hour

Dealing with Rent Arrears

This webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent. The Rent Arrears Pre-Action Requirements (Coronavirus) (Scotland) Regulations 2020 came into force on 30 September 2020, which means landlords and letting agents acting on landlords’ behalf are required to undertake specific actions prior to serving notice on the ground of rent arrears. This webinar guides you through those required actions, focusing on early intervention and best practice in communication.
Webinar topics include:

  • Early intervention – understand the likely causes of rent arrears
  • Good communication – important in encouraging the repayment of arrears
  • Timeframe for effective arrears management
  • Pre-actions requirements

Letting agency staff should also attend this webinar. This is essential information for all staff members dealing with tenancy management and provides relevant CPD.

Duration: 75minutes

Mediating Skills for Landlords

The aim of this online workshop is to support landlords in dealing with conflict with tenants and is delivered by Scottish Mediation. After looking at conflict and how it escalates, this interactive workshop moves on to demonstrate how skills and techniques used in mediation can help landlords to effectively manage relationships with their tenants.
The session considers how best to manage and resolve conflict with a view to avoiding costly and time-consuming disputes, tenancies ending prematurely, deposit disputes, and cases being referred to the Housing and Property Chamber of the First Tier Tribunal.
At the end of the workshop you will be able to:

  • Understand some of the causes of conflict and how it escalates
  • Use a number of tools used in mediation to resolve conflict
  • Understand the benefits of mediation and how to access it

This course is delivered specifically for landlords. Scottish Mediation deliver a webinar on the same topic specifically for agents – details can be found in our Letting Agent Compliance Programme (LACP Module 5).

Duration: 3 hours including a comfort break.

View and book upcoming courses