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The Letting Agent Compliance Programme Module 4 - Management and maintenance & ending the tenancy19 Mar 2024
19th & 21st March // 10am to 11am both sessions OnlineThis Module explores all the elements that make up Sections 5 & 6 of the Letting Agent Code of Practice and aims to support agents with taking instructions and terms of business.
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Preparation for possession actions19 Mar 2024
1 hour, Tue 02:00 PM GMT - Tue 03:00 PM GMT OnlineThis webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.
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Understanding landlord repairing and maintenance obligations 20 Mar 2024
1 hour, Wed 10:00 AM GMT - Wed 11:00 AM GMT OnlineThis webinar deals with landlord repairing obligations and how these need to be managed at all times. It will look at the general principles regarding repairs and maintenance in privately rented property.
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Chasing the debt20 Mar 2024
1 hour, Wed 02:00 PM GMT - Wed 03:00 PM GMT OnlineThis webinar helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.
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Lettings in Practice Programme Module 1 - Customer Service - Session 1 (online)21 Mar 2024
2 hours, Thu 02:00 PM GMT - Thu 04:00 PM GMT OnlineThis module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.
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The Letting Agent Compliance Programme Module 5 - Introduction to Mediation Techniques27 Mar 2024
27th March // 1.30pm to 4.30pm OnlineThe aim of this online workshop is to support agents in their “mediating role” between private landlords and tenants and is delivered by Scottish Mediation.
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The Letting Agent Compliance Programme Module 6 - Handling Landlords' and Tenants' Money and Insurance Arrangements02 Apr 2024
2nd & 4th April // 10am to 11am both sessions OnlineThis module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.
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Preparation for Tenancy Updates April 202402 Apr 2024
1 hour, Tue 02:00 PM BST - Tue 03:00 PM BST OnlineThis webinar provides information on changes occurring from 1st April 2024 regarding notice grounds and timescales for eviction, as well as changes to rent increase procedures.
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Dealing with rent arrears03 Apr 2024
1 hour, Wed 10:00 AM BST - Wed 11:00 AM BST OnlineThis webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.
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Lettings in Practice Programme Module 1 - Customer Service - Session 2 (online)03 Apr 2024
3 hours, Wed 01:30 PM BST - Wed 04:30 PM BST OnlineThis module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.