- January 20, 2021
2:00 pm - 3:00 pm
This webinar helps landlords develop key skills to deal with challenges raised by difficult calls and face to face situations, learning how to stay in control and de-escalate these situations whilst maintaining high customer service standards.
Topics covered in this webinar:
- Recognising patterns of conflict unique to communicating by telephone
- Specific skills to manage/control calls
- Understanding the impact of “trigger” words and phrases
- Managing tenant expectations
- Defusing difficult situations with tenants
Participants can ask questions throughout the webinar and as many questions as possible will be answered in a Q&A session.
Course tutors: Gail Bowden, LAS Tutor, Landlord Accreditation Scotland
Course duration: 1 hour
SAL and CLA members: Free places were all taken very quickly for this webinar but members can still book at the discounted rate of £25.
Venue Phone: 0131 553 2211Address:
LAS webinars have been created to allow us to bring you the information we would have providing when we were with you face to face.
We have done our best to replicate the experience you had when you were in the room with us, so that we can continue to provide you with the information you need to continue to manage your rental properties well and the updates you need during COVID-19.
Can I still ask questions in the same way as I could at the face to face courses?
Yes, you can. You will not be on camera when you do this. There is the facility to ask questions all the way through the webinar and we will answer as many of these as we can on the day
No. We won’t be able to see you and neither will anyone else attending the webinar
Still not sure a webinar is for you?
Please call the LAS team and we can chat to you about webinar and answer any questions you have.
Registering for a course
Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now. Immediate payment is required to secure a place on the course.
If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211.
Cost per delegate
If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 20121W/P&K