- March 28, 2019
2:00 pm - 4:30 pm
The course is devised to help landlords and letting agency staff learn key skills to deal with challenges raised by difficult calls and face to face situations.
Those attending will learn how to stay in control and de-escalate these situations whilst maintaining high customer service standards.
Those attending the course will find themselves better able to:
- Recognise patterns of conflict unique to communicating by telephone
- Use specific skills to manage / control each call
- Understand the impact of “trigger” words and phrases
- Manage tenant expectations
- Defuse difficult situations with tenants
- Ensure staff / landlords maintain good relationships with tenants.
Landlords should have attended the Core Standard Level 1 course Tenancy Management prior to attending this course.
Course tutor: Gail Bowden, LAS Tutor, Landlord Accreditation Scotland
Venue: Room A, Bruce House, Wellgate, Arbroath, DD11 3TP
Parking information: There is no parking at the venue. Please check local parking options here, and allow enough time to find parking.
Registering for a course
Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now. Immediate payment is required to secure a place on the course.
If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211. Courses run on a demand basis and are subject to cancellation if minimum numbers are not met. This rarely occurs but in this case LAS will contact you by email / telephone as soon as possible using the contact details you have provided.
Cost per delegate
If the number of places required exceeds the number of places available, please contact the LAS offices on 0131 553 2211.
*Scottish Association of Landlords (SAL), Council of Letting Agents (CLA), and Scottish Land and Estates (SLE) members can attend Core Standard training free of charge (maximum two delegates) as a benefit of membership of these partner associations. Please quote your membership number to ensure that you are not charged for your place. It is essential, however, that as a member of SAL, CLA or SLE you book to attend the course. We cannot guarantee an available place if the appropriate booking has not been received.
All costs detailed above are inclusive of VAT.
VAT reg no GB 977 6649 44
If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 28319A