POSTPONED Managing Tenant Complaints – Coatbridge – Landlords Only
Summerlee Museum of Scottish Industrial Life
- March 31, 2020
1:30 pm - 4:00 pm
The course is devised to help landlords learn key skills to deal with challenges raised by difficult calls and face to face situations.
Those attending will learn how to stay in control and de-escalate these situations whilst maintaining high customer service standards.
Those attending the course will find themselves better able to:
- Recognise patterns of conflict unique to communicating by telephone
- Use specific skills to manage / control each call
- Understand the impact of “trigger” words and phrases
- Manage tenant expectations
- Defuse difficult situations with tenants
- Ensure staff / landlords maintain good relationships with tenants
Landlords should have attended the Core Standard Level 1 course Tenancy Management prior to attending this course.
Course tutors: Gail Bowden, LAS Tutor, Landlord Accreditation Scotland
Venue: Conference Room, Summerlee Museum of Scottish Industrial Life, Heritage Way, Coatbridge, North Lanarkshire ML5 1QD
Parking information: There is a small car park located at Summerlee Museum which includes six disabled parking spaces near the museum entrance. Please make use of the car park at the Time Capsule (100 Buchanan St, Coatbridge ML5 1DL). Summerlee Museum is a 10 minute walk from here. Traffic wardens operate on Heritage Way and surrounding streets.
Course Location
Address:Cost per delegate
If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264.
Please use reference
31320NLAN