• March 31, 2020
    1:30 pm - 4:00 pm

The course is devised to help landlords learn key skills to deal with challenges raised by difficult calls and face to face situations.

Those attending will learn how to stay in control and de-escalate these situations whilst maintaining high customer service standards.

Those attending the course will find themselves better able to:

  • Recognise patterns of conflict unique to communicating by telephone
  • Use specific skills to manage / control each call
  • Understand the impact of “trigger” words and phrases
  • Manage tenant expectations
  • Defuse difficult situations with tenants
  • Ensure staff / landlords maintain good relationships with tenants

Landlords should have attended the Core Standard Level 1 course Tenancy Management prior to attending this course.

Course tutors: Gail Bowden, LAS Tutor, Landlord Accreditation Scotland

Venue:  Conference Room, Summerlee Museum of Scottish Industrial Life, Heritage Way, Coatbridge, North Lanarkshire ML5 1QD

Parking information: There is a small car park located at Summerlee Museum which includes six disabled parking spaces near the museum entrance. Please make use of the car park at the Time Capsule (100 Buchanan St, Coatbridge ML5 1DL). Summerlee Museum is a 10 minute walk from here. Traffic wardens operate on Heritage Way and surrounding streets.

Course Location

Address:
Summerlee Museum of Scottish Industrial Life,, Heritage Way, Coatbridge, ML5 1QD, United Kingdom

Registering for a course

Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now.

If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211.

Cancellation policy

Cost per delegate

If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 31320NLAN