- June 18, 2019
10:00 am - 12:30 pm
The course is devised to help landlords learn key skills to deal with challenges raised by difficult calls and face to face situations.
Those attending will learn how to stay in control and de-escalate these situations whilst maintaining high customer service standards.
Those attending the course will find themselves better able to:
- Recognise patterns of conflict unique to communicating by telephone
- Use specific skills to manage / control each call
- Understand the impact of “trigger” words and phrases
- Manage tenant expectations
- Defuse difficult situations with tenants
- Ensure staff / landlords maintain good relationships with tenants
Landlords should have attended the Core Standard Level 1 course Tenancy Management prior to attending this course.
Course tutor: Elspeth Boyle, LAS Director
Venue: Committee Room 5, Woodhill House, Westburn Road, Aberdeen, AB16 5GB
Parking information: Visitor parking is available, however please arrive early in order to allow time to find a parking space as the car park is very busy. Alternatively, there is a Park and Ride at Kingswells, a 10 minute ride to Woodhill House. Park and Ride.
Registering for a course
Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now.
If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211.
Cost per delegate
If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 18619AJAS/L