Managing Tenant Complaints – Aberdeen – Landlords Only -This course is fully booked. Please contact the LAS office to discuss alternative options

The course is devised to help landlords learn key skills to deal with challenges raised by difficult calls and face to face situations.

Those attending will learn how to stay in control and de-escalate these situations whilst maintaining high customer service standards.

Those attending the course will find themselves better able to:

• Recognise patterns of conflict unique to communicating by telephone
• Use specific skills to manage / control each call
• Understand the impact of “trigger” words and phrases
• Manage tenant expectations
• Defuse difficult situations with tenants
• Ensure staff / landlords maintain good relationships with tenants

Landlords should have attended the Core Standard Level 1 course Tenancy Management prior to attending this course.

Course tutor: Elspeth Boyle, LAS Director

Venue:  Committee Room 5, Woodhill House, Westburn Road, Aberdeen, AB16 5GB

Parking information: Visitor parking is available, however please arrive early in order to allow time to find a parking space as the car park is very busy. Alternatively, there is a Park and Ride at Kingswells, a 10 minute ride to Woodhill House. Park and Ride.