- November 21, 2019
2:30 pm - 4:30 pm
This is the first of three short courses designed to help you deal effectively with the challenges of working within a letting agency and is one of our personal development courses ideal for CPD purposes.
Being in a situation where conflict arises can be uncomfortable for most of us. This course looks at conflict from different perspectives and draws on theories of interpersonal conflict, psychology and communication, to enhance our understanding of what conflict does to others – and what it does to us. The course includes self-assessment exercises to increase self-awareness, and an appreciation that we all have a unique perspective on conflict situations.
- Familiarise yourself with interpersonal conflict and its effects
- Understand why and how people behave when in conflict
- Develop self-awareness and the ability to adapt your own conflict style
Attending this training can be recorded as 2 CPD hours.
Who should attend
Any member of letting agency staff who has to deal with or is involved with conflict and wants to understand how to manage these situations well.
Course tutor: Carolyn Hirst, Independent Consultant, Hirstworks
Venue: Doubletree by Hilton Glasgow Central, Cambridge Street, Glasgow, G2 3HN
Parking information: Parking is available at the venue for a fee.
Registering for a course
Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now.
If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211.
Cost per delegate
If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 211119G