Working with conflict – Edinburgh CPD for Letting Agents

This is the first of three short courses designed to help you deal effectively with challenges of working within a letting agency and is one of our personal development courses ideal for CPD purposes.

Being in a situation where conflict arises can be uncomfortable for most of us. This course looks at conflict from different perspectives and draws on theories of interpersonal conflict, psychology and communication, to enhance our understanding of what conflict does to others – and what it does to us. The course includes self-assessment exercises to increase self-awareness, and an appreciation that we all have a unique perspective on conflict situations.

Learning Objectives:

• Familiarise yourself with interpersonal conflict and its effects
• Understand why and how people behave when in conflict
• Develop self-awareness and the ability to adapt your own conflict style

Attending this training can be recorded as 2 CPD hours.

Who should attend

Any member of letting agency staff who has to deal with or is involved with conflict and wants to understand how to manage these situations well.

Course tutor: Carolyn Hirst, Independent Consultant, Hirstworks

Venue:  Ps&Gs Church, 10 Broughton Street, Edinburgh, EH1 3RH

Parking information: There is no parking available at the venue but a car par is located nearby at the Omni Q-Park.