- June 11, 2019
2:30 pm - 4:30 pm
This is the third of three short courses designed to help you deal effectively with the challenges of working within a letting agency and is one of our personal development courses ideal for CPD purposes.
It looks at what can drive complaints, how to pro-actively reduce complaints and how to deal effectively with complaints when they do happen. It includes working with challenging behaviour and understanding difference between saying sorry and apologising.
- Better understand what a complaint is and why people complain
- Develop a meditative approach to complaint handling and resolution
- Appreciate the benefits of an effective apology (when needed)
Attending this training can be recorded as 2 CPD hours.
Who should attend
Any member of letting agency staff who has to deal with or is involved with conflict and wants to understand how to handle complaints effectively.
Course tutor: Carolyn Hirst, Independent Consultant, Hirstworks
Venue: Doubletree by Hilton Glasgow Central, Cambridge Street, Glasgow, G2 3HN
Parking information: Parking is available at the venue for a fee.
Registering for a course
Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now. Immediate payment is required to secure a place on the course.
If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211. Courses run on a demand basis and are subject to cancellation if minimum numbers are not met. This rarely occurs but in this case LAS will contact you by email / telephone as soon as possible using the contact details you have provided.
Cost per delegate
If the number of places required exceeds the number of places available, please contact the LAS offices on 0131 553 2211.
*Fees are discounted for members of Scottish Association of Landlords (SAL), Council of Letting Agents (CLA) and Scottish Land and Estates (SLE) as a benefit of those associations partnership with LAS. It is essential, however, that you register for a place so that confirmation can be sent. To qualify for the discounted rate, you must provide your SAL, CLA or SLE membership number.
All costs detailed above are inclusive of VAT.
VAT reg no GB 977 6649 44
If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 11619G