- June 19, 2019
2:30 pm - 4:30 pm
This is the third of three short courses designed to help you deal effectively with the challenges of working within a letting agency and is one of our personal development courses ideal for CPD purposes.
It looks at what can drive complaints, how to pro-actively reduce complaints and how to deal effectively with complaints when they do happen. It includes working with challenging behaviour and understanding difference between saying sorry and apologising.
- Better understand what a complaint is and why people complain
- Develop a meditative approach to complaint handling and resolution
- Appreciate the benefits of an effective apology (when needed)
Attending this training can be recorded as 2 CPD hours.
Who should attend
Any member of letting agency staff who has to deal with or is involved with conflict and wants to understand how to handle complaints effectively.
Course tutor: Carolyn Hirst, Independent Consultant, Hirstworks
Venue: Ps & Gs Church, 10 Broughton Street, Edinburgh, EH1 3RH
Parking information: There is no parking available at the venue but a car par is located near by at the Omni Q-Park.
Venue Phone: 0131 556 1335
Venue Website: https://www.psandgs.org.uk/Address:
Registering for a course
Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now.
If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211.
Cost per delegate
If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 19619E