Good Practice in Complaints Handling CPD for Letting Agents – Edinburgh

This is the third of three short courses designed to help you deal effectively with the challenges of working within a letting agency and is one of our personal development courses ideal for CPD  purposes.

It looks at what can drive complaints, how to pro-actively reduce complaints and how to deal effectively with complaints when they do happen. It includes working with challenging behaviour and understanding difference between saying sorry and apologising.

Learning Objectives:

• Better understand what a complaint is and why people complain
• Develop a meditative approach to complaint handling and resolution
• Appreciate the benefits of an effective apology (when needed)

 Attending this training can be recorded as 2 CPD hours.

Who should attend

Any member of letting agency staff who has to deal with or is involved with conflict and wants to understand how to handle complaints effectively.

Course tutor: Carolyn Hirst, Independent Consultant, Hirstworks

Venue:  Ps & Gs Church, 10 Broughton Street, Edinburgh, EH1 3RH

Parking information: There is no parking available at the venue but a car par is located near by at the Omni Q-Park.