Effective Communication – CPD for Letting Agents – Edinburgh – This course is fully booked. Please contact the LAS office to discuss alternative options

This is the second of three short courses designed to help you deal effectively with the challenges of working within a letting agency and is one of our personal development courses ideal for CPD  purposes.

Effective communication can be hard to achieve in conflict situations. However, every interaction determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity  and impact.

Learning Objectives:

• Recognise and reflect on the different methods of communication
• Identify and overcome the barriers to effective communication
• Produce clear and persuasive written documents

 Attending this training can be recorded as 2 CPD hours.

Who should attend

Any member of letting agency staff who has to deal with or is involved with conflict and wants to understand how to communicate effectively in these situations.

Course tutor: Carolyn Hirst, Independent Consultant, Hirstworks

Venue:  Novotel Edinburgh Park Hotel, 15 Lochside Avenue, Hermiston Gate, Edinburgh, EH12 9DJ

Parking information: There is parking available at the venue.