• November 10, 2020
    1:30 pm - 4:30 pm

Introduction to mediation techniques for letting agents

The aim of this online workshop is to support agents in their “mediating role ” between private landlords and tenants and is delivered by Scottish Mediation. After looking at conflict and how it escalates this workshop moves on to demonstrate how skills and techniques used in mediation can help agents to effectively manage relationships between landlords and tenants in the private rented sector.

The session considers how best to manage and resolve conflict with a view to avoiding costly and time-consuming disputes, tenancies ending prematurely, deposit disputes, and cases being referred to the Housing and Property Chamber of the First Tier Tribunal.

At the end of the workshop you will be able to –

  • Understand some of the causes of conflict and how it escalates
  • Use a number of tools used in mediation to resolve conflict
  • Understand the benefits of mediation and how to access it

The workshop is delivered on Zoom and enables participation and sharing of experiences.

Qualified letting agents can record this as 3 hours towards required training in line with Letting Agent Registration regulations


Course tutor: May Millard and Sarah Welsh, Scottish Mediation

Course Location

Venue Phone: 0131 553 2211

Virtual classroom, Hopetoun Gate, Edinburgh, Edinburgh, City Of, United Kingdom


Virtual Classroom FAQs

What is a virtual classroom?

A virtual classroom is a learning environment where participants can interact, communicate, view and discuss material, while working in groups, via an online platform. LAS use Zoom.

Will I be on camera during the webinar?

Yes, it is essential for the tutor to be able to interact with the group and so all participants will be visible. Participants can ask questions and the tutors can hear and see all those in the classroom.



Still not sure a virtual classroom is for you?

Please call the LAS team and we can chat to you about how things work and answer any questions you have.

Registering for a course

Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now. Immediate payment is required to secure a place on the course.

If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211.

Cancellation policy

Cost per delegate

We're sorry, but all tickets sales have ended because the event is expired.

If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 101120W/IMT