• February 18, 2020
    1:30 pm - 4:30 pm

Introduction to mediation techniques for letting agents

The aim of this workshop is to support agents in their “mediating role” between private landlords and tenants.  After looking at conflict and how it escalates, this workshop moves on to demonstrate how skills and techniques used in mediation can help agents to effectively manage relationships between landlords and tenants in the private rented sector, with a view to avoiding costly and time-consuming disputes, tenancies ending prematurely, deposit disputes, and cases being referred to the Housing and Property Chamber of the First Tier Tribunal. This course is for letting agents only and attending this training can be recorded as 3 hours of CPD.

At the end of the workshop you will be able to:

  • understand some of the causes of conflict and how it escalates
  • use a number of tools used in mediation to resolve conflict
  • understand the benefits of mediation and how to access it.

The workshop is an introduction to issues that are explored in more depth in the CPD events – Working with Conflict, Effective Communication and Good Practice in Handling Complaints which will be available to book on-line.

A maximum of two places per agency can be booked for this course. Should spaces become available closer to the date of the course, those who have noted interest at the time of booking will be contacted and offered additional places.


Course tutor: May Millward and Amanda Rigby-Greenhaugh, Scottish Mediation

Venue:Perth Concert Hall, Mill Street, Perth, PH1 5HZ

Parking information: There is both on-street and off-street parking on Mill Street where charges apply from 8am – 6pm Monday to Saturday. There are three disabled public car parking spaces directly opposite the main entrance to the concert hall but these tend to fill very quickly.

There is also a car park on Kinnoull Street which is operated by Smart Parking Car Parks (01738 440 933), this multi-storey car park is a pay-and-display car park and the charge must be paid on arrival.

Course Location

Venue Website:

Perth Concert Hall, Mill Street, Perth, PH1 5HZ

Registering for a course

Registering for a course is simple. Select the number of delegate places required from the list and click ‘register’ now. Immediate payment is required to secure a place on the course.

If you cannot select the number of delegate places you require, the course may be full. Please contact the LAS office on 0131 553 2211. Courses run on a demand basis and are subject to cancellation if minimum numbers are not met. This rarely occurs but in this case LAS will contact you by email / telephone as soon as possible using the contact details you have provided.

Cost per delegate

Delegate places Price Qty
LAS Accredited Letting Agentsshow details + £75.60 (GBP)  
Council of Letting Agents (CLA) members*show details + £78.00 (GBP)  
Non-Accredited Letting Agentsshow details + £99.60 (GBP)  

* Please note that a maximum number of 2 tickets can be purchased for this event.

If the number of places required exceeds the number of places available, please contact the LAS offices on 0131 553 2211.

*Fees are discounted for members of Scottish Association of Landlords (SAL) and Council of Letting Agents (CLA) as a benefit of their partnership with LAS. It is essential, however, that you register for a place so that confirmation can be sent. To qualify for the discounted rate, you must provide your SAL or CLA membership number.

All costs detailed above are inclusive of VAT.
VAT reg no GB 977 6649 44

If paying by BACS please use the following information:
Royal Bank of Scotland. Sort Code 83-24-18. Account No 00732264. Please use reference 18220P&K