Complaints and Breaches of the
Scottish Core Standards for Accredited Landlords

From time to time complaints about an accredited landlord or letting agent may arise. Landlord Accreditation Scotland (LAS) consider a complaint to be a criticism of a landlord’s/letting agent’s management standards, which expects a reply and the outcome to bring about change.

Complaints may come from a variety of sources including the tenant, a neighbour, another landlord, a local Councillor or the council department.

Non-compliance with the Standards may also be found during the compliance check process or during membership of LAS.

The aim of the LAS Complaints Procedure is to provide a clear framework for investigating complaints and breaches of the Standards and to ensure that each case will be dealt with appropriately and in a consistent manner. Please note that prior to raising a formal complaint you are required to have followed the complaints process of your landlord or letting agent. LAS cannot start an investigation of matters until written confirmation that this process has been completed has been received.

The Complaints and Breaches of the Scottish Core Standards for Accredited Landlords and Letting Agents can be downloaded in pdf format below.

Alternatively, we can send you a copy of this document via your email. Click here and enter your email address.

You can also contact us in person if you wish to discuss any issue that you think may constitute a complaint and/or a breach of the Standards by telephoning the LAS office on 0131 553 2211. We can then advise you of the next steps that can be taken. Alternatively you can use the online ‘contact us’ facility, providing brief details.