Complaints and Breaches of the Scottish Core Standards for Accredited Landlords



From time to time complaints about an accredited landlord or letting agent may arise. Landlord Accreditation Scotland consider a complaint to be a criticism of a landlords/letting agents management standards, which expects a reply and the outcome to bring about change.

Complaints may come from a variety of sources including the tenant, a neighbour, another landlord, the local councillor or a council department.

Non-compliance with the Standards may also be found during the compliance check process or during membership of LAS.

The aim of the LAS Complaints Procedure is to provide a clear framework for investigating complaints and breaches of the Standards and to ensure that each case will be dealt with appropriately and in a consistent manner. The Complaints and Breaches of the Scottish Core Standards for Accredited Landlords can be downloaded in pdf format here.

If you would like a copy of this document to be posted to you click here.

You can also contact us in person if you wish to discuss any issue that you think may constitue complaint and/or breach of the Standards by telephoning the LAS office on 0131 553 2211.  Alternatively you can contact us completing the on-line form with details of your complaint by clicking here